FAQ

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We want to make sure you are as informed as possible prior to hiring Silverline. Below is a list of frequently asked questions. If you have additional questions please call us today.

Frequently Asked Questions From Customers

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Why should I hire Silverline Maids instead of another company or person?
Simply put, when you hire Silverline Maids, you get piece of mind that you are hiring a company you can trust. In addition to our rigorous cleaning standards, we take every precaution possible. We perform background checks on all of our team members and are fully insured and bonded. If there is ever a problem, you can trust that we will take care of it. Never will you be liable for an accident on your property.
Is Silverline Maids a franchise?
No way. We are firm believers that while the franchise model is great for “business”, it is not great for customers. We believe that the key to our consistent quality and success is having full control over how we manage and run our business (the right way).
What is your coverage area?
Today, we are primarily focused on Loudoun and Fairfax county. This includes Ashburn, Sterling, Leesburg, Chantilly, Herndon, Reston, Mclean, Great Falls, Vienna, Fairfax and Centreville, among others.
How do I get a quote for a cleaning service? How do I book service?
Simply click here and complete the booking form. Once submitted, our office manager will contact you to confirm your service.
Do I need to be home for the cleaning?
Most of our customers give us a copy of their keys or give us their garage codes so they don’t have to be home. If you would like to be home for the cleaning, more power to you.
Will I get the same team of cleaning professionals every time?
Our goal is to keep the same cleaning team for your home. We understand that this allows for the best consistency and trust. With that said, sometimes our professionals are on vacation or sick. We will try to let you know before your cleaning if the team will be different than the usual.
Can I customize my cleaning service?
Absolutely. Feel free to call our office and customize your cleaning to meet your needs. For example, if you just want us to just deep clean your bathrooms and nothing more we can do that.
What is the background of the cleaning professionals?
All of our staff is detail oriented and experienced. The majority of our house cleaning professionals have three or more years of cleaning experience.

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